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bespoke learn to swim provider

SERVICES.

1-2-1 sWIM lESSONS

1-2-1 Swim Instruction in purpose built facilities with excellent teaching staff.

£21.00 

30 Minute Instruction Time

BABY & infant classes

Click the above link to see Mini Swimming Company

CRASH COURSES

Intensive 5 Day courses

£55.00 for 5 Days

We run our intensive courses during some school holidays

 
 
 

Terms & Conditions

 

Amendments to our Terms and Conditions

All new and existing customers must agree to following terms and conditions prior to and during their lessons at Little Swimming Co.

 

Little Swimming Co. reserve the right to make changes to the terms and conditions. New terms and conditions will be posted on our website and will take affect from the said date. Previous versions of our terms and conditions will be available on request. 

 

Lessons and Fees

 

Lessons can be booked via the website or via reception. We will endeavour to accommodate your chosen time and date however we may have to offer an alternative time and date if there is no availability. Alternatively, we can place prospective customers on a waiting list. 

 

A half an hour 1-2-1 lesson at Little Swimming Co. will cost £21.00 per customer. This is acquired through a Direct Debit collected on the 1st of every month.   

All customers are required to have monthly Direct Debits set up for the 1st of each month. If a Direct Debit is not set up Little Swimming Co. reserve the right to reallocate the lesson.

 

Direct Debits are to be set up via the following link http://www.littleswimmingco.co.uk/direct-debit-sign-up. Please allow at least 7 days for the Direct Debit to activate.  If the Direct Debit is not activated in due time for the collection date, 1st of the month, a one off cash or card payment can be made at reception.

 

  

Cancellations and Refund Policy

 

Lessons with Little Swimming Co. may be ceased by giving 14 Days written notice.  

Any lessons paid for, but not taken within a period of 1 month will be refunded, provided we receive 14 Days written notice.

Lessons cancelled within 14 days of the start of each month are subject to a £10.00 Administration Fee.

There will be no personal customer holidays in the event a customer cancels a session within 72 hours these cannot be made up. Lessons cancelled with notice of 72 hours may be offered a catch up slot where available.

Lessons cannot be cancelled where a customer intends to retain a space, payment of each week retains the space. These lessons can instead be subject to a Catch Up Lesson.

 

On any occasion the pool cannot provide you with your swimming lesson our variable Direct Debit will ensure the customer is not paying for lessons which cannot be undertaken by Little Swimming Co. Examples of this include, instructor cancellation, instructor holidays, or during our Christmas Closure.

 

Little Swimming Co. will endeavour to provide the same swimming teacher continuously for each customer. In the event of management illness, annual leave or any other unavailability, Little Swimming Co. will provide a replacement instructor. A refund will not be offered if an alternative instructor is offered and declined by the customer. In the unlikely event an alternative teacher cannot be found then a refund will be offered.

 

 

Catch Up Slot Terms-

 

Please note catch up lessons are not guaranteed, catch up lessons are a good will gesture to ensure swimmers are able to progress as they would without missing lessons, where lessons have been cancelled our instructors are still paid for their time and our overheads are still ongoing when a customer cannot attend a lesson.

Catch up slots are not guaranteed with the same instructor teaching a regular session, where possible catch up slots can be allocated with a regular instructor. Refusal where the current instructor is not possible will mean forfeiting a catch up slot.

As you can appreciate there is a high amount of administrative effort required when organizing catch up slots, we see the benefit to try where possible to ensure the most consistency with your child’s lesson. In consideration letting us know you aren’t able to make a regular space allows us to keep this catch up system ongoing for everyone to benefit.

The maximum number of catch up sessions that can be taken are 2 in any three month period.

Where swimmers fall ill or suffer injury and will be absent for a considerable period of time, a lesson space will still need to be paid for in order to retain the space, an alternate swimmer can fill their space, or catch up lessons at the administrations discretion can be arranged.

Catch up lessons will not be refunded. These are not ‘owed’ to any customer.

Catch up lessons are also not permitted to be used as part of a swimmers regular time space.

 

Attendance and Conduct

 

Customers are expected to arrive 15 minutes prior to their lessons start time as no lessons can be over ran to accommodate late arrivals. 

Customers must adhere to Little Swimming Co. code of conduct for swimmers and code of conduct for Parents. They are available to view here http://www.littleswimmingco.co.uk/lessons

 

Medical Information 

 

Customers are also required to complete a New Starter Form prior to their first lesson. 

It is the responsibility of the parent/guardian to complete the forms of any swimmer aged under 16 years old. This information must be updated every 12 months and when there are any changes to a swimmer’s medical condition.

All information obtained will be kept in accordance with Data Protection Act 1998 {10}.

 

 

Teachers and Employees

 

All Little Swimming Co. teachers hold a teaching qualification from either the Swimming Teacher’s Association (STA) or the Amateur Swimming Association (ASA). In addition, all Little Swimming Co. teachers undergo full in-house training to ensure they meet our rigorous teaching standards. All of our teachers hold a lifesaving and safeguarding qualification as well as a valid DBS certificate.

 

 

Complaints and Dispute Resolution 

 

We hope you will be happy with our product and services at Little Swimming Co. However, if you wish to make a complaint please direct all complaints to;

 

Ben Sabin

Little Swimming Co 

Unit 2 Hubbway Business Centre

Cramlington

NE23 8AD

Cancellations and Refund Policy

 

 

Catch Up Slot Terms-

 

Please note catch up lessons are not guaranteed, catch up lessons are a good will gesture to ensure swimmers are able to progress as they would without missing lessons, where lessons have been cancelled our instructors are still paid for their time and our overheads are still ongoing when a customer cannot attend a lesson.

Catch up slots are not guaranteed with the same instructor teaching a regular session, where possible catch up slots can be allocated with a regular instructor. Refusal where the current instructor is not possible will mean forfeiting a catch up slot.

As you can appreciate there is a high amount of administrative effort required when organizing catch up slots, we see the benefit to try where possible to ensure the most consistency with your child’s lesson. In consideration letting us know you aren’t able to make a regular space allows us to keep this catch up system ongoing for everyone to benefit.

The maximum number of catch up sessions that can be taken are 2 in any three month period.

Where swimmers fall ill or suffer injury and will be absent for a considerable period of time, a lesson space will still need to be paid for in order to retain the space, an alternate swimmer can fill their space, or catch up lessons at the administrations discretion can be arranged.

Catch up lessons will not be refunded. These are not ‘owed’ to any customer.

Catch up lessons are also not permitted to be used as part of a swimmers regular time space.

 

CONTACT.

ben@littleswimmingco.co.uk

Tel: 01670 458150

07875341953

Little Swimming Co.
Unit 2 Hubbway Business Centre
Cramlington
Northumberland
NE23 8AD

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© 2020Little Swimming Co.  Unit 2 Hubbway Industrial, Cramlington, NE23 8AD