Catch Up Spaces

Catch Up Slot Terms-

Please note catch up lessons are not guaranteed, catch up lessons are a good will gesture to ensure swimmers are able to progress as they would without missing lessons, where lessons have been cancelled our instructors are still paid for their time and our overheads are still ongoing when a customer cannot attend a lesson.

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Catch up slots are not guaranteed with the same instructor teaching a regular session, where possible catch up slots can be allocated with a regular instructor. Refusal where the current instructor is not possible will mean forfeiting a catch up slot.

As you can appreciate there is a high amount of administrative effort required when organizing catch up slots, we see the benefit to try where possible to ensure the most consistency with your child’s lesson. In consideration letting us know you aren’t able to make a regular space allows us to keep this catch up system ongoing for everyone to benefit.

The maximum number of catch up sessions that can be taken are 2 in any three month period.

Where swimmers fall ill or suffer injury and will be absent for a considerable period of time, a lesson space will still need to be paid for in order to retain the space, an alternate swimmer can fill their space, or catch up lessons at the administrations discretion can be arranged.

Catch up lessons will not be refunded. These are not ‘owed’ to any customer.

Catch up lessons are also not permitted to be used as part of a swimmers regular time space.